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    • Home
      • Overview
      • Creating a new user account
      • Changing your password
      • Managing user information
      • Creating a new project
      • When your project handles personal data
      • Adding members to your project
      • Adding service access for your project
      • Managing your project
      • Applying for billing units
      • Increasing disk quotas
      • Accessing Mahti large partition
      • Reviewing billing unit usage
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      • FMI
      • Overview
        • Available systems
        • Puhti
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      • Module environment
        • Getting started
        • Create Puhti batch jobs
        • Puhti example scripts
        • Create Mahti batch jobs
        • Mahti example scripts
        • Submitting a job
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        • Overview
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      • Concepts of cloud computing
        • Contents
        • What is Rahti
        • Containers & their Orchestration
        • Kubernetes and OpenShift concepts
        • Networking
        • Security guide
          • Getting access
          • Using the web interface
          • Command line tool installation and usage
          • Deploying a static web server using the web interface
          • Deploying a static web server using the command line
          • Custom domain names and secure transport
          • Configuration, ConfigMaps and Secrets
          • Webhooks
          • Reverse proxy authentication using a sidecar container
          • Short introduction to YAML
          • How to transfer data to Rahti?
          • How to add docker hub credentials to a project
          • How to manually cache images in Rahti's registry
          • CI/CD on Rahti
          • How to run an ad-hoc interactive container
          • How backup a Postgres DB into Allas
          • Annotations
          • Sending e-mail from Rahti
          • Accessing databases on Rahti from CSC supercomputers
          • Multi stage builds
          • Available storage options
          • Persistent volumes
          • Ephemeral storage
          • Expand a volume
          • Overview
          • Creating an image
          • Keeping docker images small
        • GPU in Rahti
        • Rahti Templates
        • Projects and quota
        • Billing
        • External documentation
        • Contents
        • What is Pouta
        • Security Guidelines for Pouta
        • Pouta Accounting Principles and Quotas
        • Virtual machine flavors and Billing Unit rates
          • Launching a virtual machine with the cPouta web interface
          • Connecting to your virtual machine
          • Install command line tools
          • Command line client tools
          • API Access to Pouta
          • Virtual machine lifecycle & saving billing units
          • Available storage options
          • Ephemeral storage
          • Persistent volumes
          • Snapshots
          • Basic information about images
          • Creating, Converting, Uploading and Sharing virtual machine images
        • Orchestration with Heat
        • Application Development Practises in Pouta
        • Additional services in Pouta (email, dns)
          • Pouta videos
          • Known problems and limitations
        • The Grid Monitor
        • Overview
        • Guide for students
        • Guide for teachers
        • Concepts
        • Data persistence
        • Migration to beta
        • Contents
        • Tips for data management
        • Metadata and data documentation
        • Dataset sources
        • Storing data at CSC
        • Publishing datasets
        • Copying files using scp
        • Graphical file transfer tools
        • Using rsync for data transfer and synchronization
        • Using wget to download data from web sites to CSC
        • Sharing and transporting files using Funet FileSender
        • Moving data between IDA and CSC computing environment
        • Remote disk mounts
        • Copying data between Allas and IDA via Puhti
        • Overview
        • Introduction to Allas Storage service
        • Accessing Allas
        • Common Use Cases
        • Common Error Messages
        • Further information
        • cPouta object storage and Allas
        • Allas object storage related terms and concepts
        • Contents
        • Introduction
        • SD Connect
        • SD Desktop
        • Audited SD Desktop for registry data
        • Kaivos overview
        • Getting a database account
        • MySQL client programs at CSC
        • Data import and export
        • Using MySQL client through batch job system
        • Using kaivos.csc.fi directly from your local computer
        • Using Perl MySQL API at CSC
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      • Technical service support requests
      • How to write good support requests
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    Table of Contents

    • Technical service support requests
    • How to write good support requests
    

    Contact

    Technical service support requests

    • Contact us through email or phone
    • Email: servicedesk@csc.fi
    • Phone: +358 9 457 2821
    • Open Monday to Friday from 8.30 a.m. to 4 p.m.

    Note

    If your support request concerns the LUMI supercomputer, please contact the LUMI User Support Team.

    How to write good support requests

    • 13 point list to speed up resolving your issue

    Last edited Mon Mar 28 2022

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    Service Desk
    • Open Monday to Friday, 8.30 am to 4 pm
    • servicedesk@csc.fi | +358 9 457 2821