Data Gateway error workaround
The Data Gateway application can no longer be opened on all virtual desktops created before November 5, 2025 and shows the error: "Initializing Data Gateway failed."
A one time workaround is available and must be applied by each virtual desktop user.
- If you have previously used the SD Software Installer in the virtual desktop, one project member completes the full process but others only need to perform the final step.
- If you haven't previously used the SD Software Installer in the virtual desktop, all project members need to complete the full process.
Step-by-Step Instructions
Full process
Step 1. Connect to your virtual desktop, right-click and select Open in Terminal.
Step 2. Test if another project member has already added the fixing tool. Type the following command and press Enter:
Step 3. If the terminal responds with command not found, continue with the steps below.
Step 4. Type the following command and press Enter:
Step 5. This opens the Gedit text editor. Make sure the editor view is active by clicking inside it.
Step 6. Press Ctrl + Alt + Shift to activate the copy-paste function in the virtual desktop. Choose Text Input. A new input field will appear at the bottom of the screen.
Step 7. Copy and paste the following script into the input field:
#!/bin/bash
# Run this script if DataGateway does not work
echo "export FS_CERTS=/shared-directory/.certs/ca.crt" >> $HOME/.profile
if [[ ! -e /shared-directory/.certs/ca.crt ]]; then
mkdir -p /shared-directory/.certs
cp /usr/local/share/ca-certificates/ca.crt /shared-directory/.certs/
fi
check1=$(grep -c "CooV2DCfiEJlIsKz" /shared-directory/.certs/ca.crt )
check2=$(grep -c "TGAl5j07G7ZIuK3Q" /shared-directory/.certs/ca.crt )
if [[ $check1 -eq 1 && $check2 -eq 1 ]]; then
echo "Certificates have already been updated"
else
if [[ $check1 -eq 0 ]]; then
openssl s_client -showcerts -verify 5 -connect aai.sd.csc.fi:443 < /dev/null | \
awk '/-----BEGIN CERTIFICATE-----/{c++} c==3{print}/-----END CERTIFICATE-----/&&c==3{exit}' \
>> /shared-directory/.certs/ca.crt
fi
if [[ $check2 -eq 0 ]]; then
openssl s_client -showcerts -verify 5 -connect terminal.sd.csc.fi:8443 < /dev/null | \
awk '/-----BEGIN CERTIFICATE-----/{c++} c==3{print}/-----END CERTIFICATE-----/&&c==3{exit}' \
>> /shared-directory/.certs/ca.crt
fi
fi
echo "Logout and start a new session to take the updated certificates in use."
Step 8. The script will appear in the Gedit document.
Step 9. Click Save in the top-right corner of Gedit, then close the editor. A file named dg-fix will appear on your desktop.
Step 10. In the terminal, type or copy the following command and press Enter:
Step 12. (Optional) If you have previously used the SD software installer, you can make the tool available to other users of the same virtual desktop by copying this commands in the terminal:
Step 13. Log out from the virtual desktop. After logging back in, the Data Gateway application will now open and the error will no longer be displayed.
Note
If you encounter any difficulties with these steps, feel free to contact us at servicedesk@csc.fi (subject: SD Services). We’re happy to assist you via an online meeting.
Final steps for project members
If you have been using the SD Software Installer and one of the member of the project has completed the process above, you can simply:
Step 1. Connect to your virtual desktop, right-click and select Open in Terminal.
Step 2. Type the folloging command and press enter:
Step 3. Log out from the virtual desktop. After logging back in, the Data Gateway application will now open and the error will no longer be displayed.